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i can't login

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Posts: 1
Joined: Wed Feb 07, 2018 5:14 pm

i can't login

Postby inukaze » Wed Feb 07, 2018 5:28 pm

Hi there, i have various months trying to login in the minergate web site, and in the application, i had send various tickets but no gave me an answer, just an apoligize.

When i try to login, every time ask for a "Verification Code" (i never had activated a 2-step verification, for the reason here on venezuela, is very common you lost the smartphone or someone steal it from you, because of that, this option not have sense for me, because if stealed the person can access to my account and change things like password without be the owner)

Its supposed the Verification Code should be from the Google Authenticator, but never works. my smartphone right now have a hard brick from an official update. i try to use apps like BlueStack or Genymotion for try to login and verify if someone activated 2-step verification step, for disable it

Posts: 22
Joined: Wed Feb 07, 2018 2:37 pm

Re: i can't login

Postby JaneMurphy » Thu Feb 08, 2018 10:46 am

What's your ticket number?

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