Minergate Forum

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About Account Login

Information/Questions/Discussion about how and where to convert your mined coins into other cryptocurrencies/BTC/USD

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Digitalbitcoin
Posts: 1
Joined: Thu Jan 21, 2016 12:40 pm

About Account Login

Postby Digitalbitcoin » Fri Jan 22, 2016 6:12 am

I am not able to login and trying to contact minergate but no contact details found. Kindly help me log in to my account.

I have enabled GA code but its not accepting GA code generated on my mobile phone. Even i tried by changing password.

adam
Posts: 62
Joined: Thu Dec 17, 2015 12:50 pm

Re: About Account Login

Postby adam » Fri Jan 22, 2016 4:02 pm

You can easily contact any minergate stuff as far as i know!
That's kinda weird!

krthunder
Posts: 2
Joined: Fri Jan 08, 2016 9:00 am

Re: About Account Login

Postby krthunder » Sat Feb 13, 2016 9:12 pm

Try to check time on your mobile, i saw this advise in one FAQ. I will not provide a link (don't want to make advertisement) but here is quote:

Question: I have a problem in activating and using the Two-Factor Authentication. It says invalid confirmation code.

Answer: It sounds like your device is out of sync with the time servers used for Google 2FA. If you check the settings in the app on your smartphone, there is a “Sync Now” option or "Time correction for codes." You can also set the clock settings in your mobile device to auto update over the network.
If you are using an iPhone, please go to Settings -> General -> Date & Time.
If you are using Android phones, please go to Settings -> Date & Time Settings.

Aftaas
Posts: 1
Joined: Tue Feb 07, 2017 8:10 am

Re: About Account Login

Postby Aftaas » Wed Feb 08, 2017 1:55 pm

Hi!
I have uninstalled Google Authentificator from my smartphone and now I can no longer login using the 2 steps verification.

I've created a support ticket on https://minergate.com/support
I've sent several emails to support@minergate.com
And I have no response... What do I need to do to get an answer?
Do you know after how long does the media put up to respond?

Thank you in advance!


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